Terms of work

Fixed-price deliverables

Every plan and package is sold as a defined deliverable at a fixed price, such as “20 new enquiries answered within one working day” or “3 branded posts and 1 Reel every week”. We don’t sell hours or publish hourly rates. Nothing is unlimited: every plan has a stated allowance.

Requests, scope and capacity

Sending a request is not an order. Every request is reviewed and accepted before work begins, and ongoing plans are subject to our available capacity. We’ll confirm the details, price and start date with you first.

Revisions and extra work

Revision rounds are stated for each package, for example two on a Website Build. Additional changes, and any work outside the agreed scope, are quoted separately and only go ahead once you’ve approved them.

Your responsibilities

Each plan and package lists what we need from you, such as access, brand assets, video clips or approvals. Delays in receiving these can move delivery dates.

Payment

Ongoing plans (Follow-Up, Stay Visible and Full Support) are paid as fixed fortnightly payments, billed every 14 days (26 payments a year), at the price shown for each plan. Setup and build fees (Missed-Call Text Back $179, AI Receptionist $299, Website Care $299) are charged once, on top of the ongoing price. Website Care is the one exception to fortnightly billing: its $49 per month is billed monthly. One-offs are paid as agreed when your enquiry is confirmed.

Payment methods and timing are confirmed when your scope is approved.

Extra work

Complex integrations, data clean-up and anything beyond a plan’s allowance are quoted separately, and only go ahead once you’ve approved them.

Cancelling and minimum terms

Follow-Up, Stay Visible, Full Support, Missed-Call Text Back and AI Receptionist have no lock-in. You can cancel any time with 14 days’ notice, and the current billing period is still payable. Website Care has a 12-month minimum term. If you cancel before then, the remaining months are payable. After 12 months it runs month to month with 14 days’ notice. Setup and build fees aren’t refundable once work has started.

Unused allowances

Allowances are per fortnight (per month for Website Care) and don’t roll over. If you regularly need more, we’ll suggest a better-fitting plan or quote the extra.

Invoices and late payment

Ongoing plans are invoiced in advance each billing period. Invoices are due within 7 days. If a payment is more than 14 days overdue, we may pause work until it’s paid, and we’ll tell you before we do.

Price changes

Current prices are introductory. If prices change, we’ll give existing clients at least 30 days’ notice, and you can cancel before the new price applies.

Your content and approvals

You’re responsible for making sure anything you give us (photos, video clips, logos, text, customer lists) is accurate and that you have the right to use it. Emails and messages we send for you go only to people who’ve agreed to hear from you. You approve posts, emails and website changes the way we agree at the start. Once approved, they’re yours to stand behind.

Who owns what

Once paid for, the content we create for you is yours: posts, Reels, emails, website text and designs. The tools, templates and automations we use to deliver the work stay ours. Websites: with Website Build, the website is yours once paid. With Website Care, the website is hosted in our system. If you leave after the minimum term, we’ll give you a copy of your content and images.

Your accounts and access

We only use logins you give us for your work, and we’ll stop using them when our work ends. Please remove our access then, too. Your social media, Google and email accounts stay in your name.

Confidentiality

We keep your business and customer information confidential and only use it for your work. See our Privacy notice for details.

AI-assisted tools

We use AI-assisted tools to help with drafting and consistency. A person checks everything before it goes out.

What we can’t guarantee

We’ll do the work carefully and as agreed, but we can’t guarantee results we don’t control, such as the number of enquiries, sales, reviews, review ratings, search or AI search rankings, or social media reach. We also aren’t responsible for problems caused by other platforms (for example Facebook, Instagram, Google, GoHighLevel, phone or email providers), including outages, policy changes or their price changes.

Limit of liability

If something goes wrong because of our work, our total liability is limited to what you paid us for that service in the 3 months before the problem. We aren’t liable for indirect losses, such as lost profits.

Business customers

Our services are for businesses. Because you’re buying in trade, we and you agree that the Consumer Guarantees Act 1993 doesn’t apply, to the extent the law allows. These terms are governed by New Zealand law.

Changes to these terms

We may update these terms from time to time. The version on this page when you accept a quote is the one that applies.