Clear, and agreed before we start

1. Choose your plan.

   Pick an ongoing plan, add a call product, or start with a one-off. Each one lists what’s included, what isn’t, and what we need from you. Sending an enquiry isn’t an order, and nothing is charged at this stage.

   • Ongoing plans: Follow-Up, Stay Visible or Full Support
   • Call products and one-off starts, on their own or with a plan
   • Something different? Other jobs are quoted on request

2. Agree the details.

   Before any work begins, we confirm the details with you, so there are no surprises on either side.

   • Scope: what’s included, and the allowance for each plan
   • Access: the accounts, tools and files we need, shared securely and only as far as the work requires
   • Approvals: where we check with you first, such as emails sent in your name, review replies and posts going live
   • Start date, and what you’ll receive

3. Get started.

   We deliver the agreed work. Anything that needs your judgement, such as customer conversations, negotiations and pricing decisions, comes back to you.

   • Ongoing plans run to the allowances you agreed, paid as fixed fortnightly payments
   • One-offs finish with delivery of the agreed work and any revision rounds listed

Billing, cancelling and what’s not included are in the Terms of work.